Frequently Asked Questions
1. Product Questions
Q1: What grade of silk do you use?
We only use 100% Grade 6A Mulberry silk, certified by OEKO-TEX® Standard 100 for safety, purity, and premium quality.
Q2: Can your products be customized?
Yes. We support:
Custom sizes
Momme options: 16 / 19 / 22 / 25
Logo embroidery or printing
Custom packaging boxes
Pantone color development
Perfect for private label brands, retailers, hotels, and e-commerce sellers.
2. Sample (Sampling) Process
Q3: Can I request samples?
Yes, we offer both standard samples and custom samples.
Q4: How long does sampling take?
Standard samples: 2–4 days
Custom samples: 5–7 days (logo, color, size customization)
Q5: Do samples cost extra?
Standard samples may be partially deducted from bulk orders.
Custom sample fees depend on complexity.
3. Ordering Process
Q6: What is your MOQ (Minimum Order Quantity)?
MOQ varies by product:
Silk pillowcases: 1–100 pcs
Silk pajamas: 1 sets
Sleep masks / scrunchies / hair bonnets: 1 pcs
We support mixed orders.- Custom products depends on the design
Q7: How do I confirm my order?
- Submit product requirements
- Confirm pricing & quantity
- Approve sample (optional)
- Pay the deposit
- Production begins
4. Production (Manufacturing)
Q8: What is your production lead time?
Regular orders: 3–7 days
Custom orders: 10–20 days
Large-volume orders: 30–45 days
Q9: What is your factory capacity?
Our in-house factory includes:
10,000㎡+ production space
120+ skilled workers
8 production lines
300,000+ pillowcases monthly capacity
Ensuring stable, scalable, and reliable bulk supply.
5. Quality Control (QC)
Q10: How do you ensure consistent product quality?
We follow a three-stage QC system:
IQC — Incoming Quality Check: fabric inspection
IPQC — In-Process Quality Check: stitching, size accuracy
FQC — Final Quality Check: AQL-standard inspection before packing
All batches have traceable IDs and QC records.
Q11: Can you provide testing certificates?
Yes. We provide:
OEKO-TEX® certification
Colorfastness reports
SGS test reports (upon request)
6. Packaging
Q12: Can the packaging be customized?
Yes, we offer:
Luxury gift boxes
Zipper pouches
FSC-certified paper boxes
Custom hang tags, care labels & stickers
Pantone color printing
We also support full private label packaging systems.
7. Shipping & Logistics
Q13: What shipping methods do you support?
DHL / FedEx / UPS
Air freight
Sea freight
DDP shipping to the US / UK / EU (tax included)
Q14: How long does shipping take?
Express: 5–9 days
Air freight: 7–12 days
Sea freight: 18–35 days
Q15: Do you provide customs clearance assistance?
Yes. We offer:
DDP shipping
Tax pre-paid options
Complete customs documentation
8. After-Sales Support
Q16: What should I do if there is a quality issue?
Please contact us within 7 days of receiving the goods.
We provide:Free replacements
Refunds (case-by-case)
Reproduction
Assistance with shipping insurance claims
Q17: Do you offer long-term or tiered pricing?
Yes. We offer:
Long-term partnership pricing
VIP wholesale rates
Annual supply contracts
Perfect for brands and distributors.
9. Payment
Q18: What payment methods do you accept?
- T/T bank transfer
- Corporate billing (US/EU-based clients)
- Credit card